Test FAQ

Please allow up to 24 business hours (M-F) for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

Return Policy 

• Please be aware that at this time all sales are final. No returns or exchanges are accepted. Verify your size on our product dimensions in every product description.
• For any damages or productions errors there is a 14 day return policy following the date of delivery confirmation.
• Additional shipping costs as a result of entering incorrect shipping details will incur an additional shipping charge. 

Any product shipped back to XXXDCD CLOTHING & PLATFORM as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs.

All customers should receive tracking details upon dispatch & are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to XXXDCD CLOTHING & PLATFORM. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, & the RTS Fee must be made payable through the original payment method.

Please contact: INFO@XXXDCD.COM | Mon - Fri 8AM-5PM PST

Shipping & Processing Time

• Shipping is via USPS Priority Mail for all domestic orders.  We do not offer expedited shipping or combine shipping for multiple orders.
• We are not responsible for any damaged or lost in transit packages and are responsible for filing the claim with the shipping carriers. IF YOU HAVE ANY ISSUES PLEASE EMAIL US. 
• We are not responsible for stolen packages marked delivered. 
• Please allow 3-7 business days for shipping within the US once an order is fulfilled. 
• ALL ORDERS THAT DO NOT SHIP SAME DAY/NEXT DAY WILL NOTE. PRE-ORDER. PRE-ORDERS NOTE SHIPPING TIME FRAME AND TYPICALLY SHIP WITHIN 7-14 BUSINESS DAYS UNLESS NOTED. 

For International orders any customs taxes or import duties will be billed directly to customers once the parcel reaches its destination country.