TERMS & CONDITIONS
Test FAQ
Please allow up to 24 business hours (M-F) for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.
Return Policy
- Please be aware that at this time all sales are final. No returns or exchanges are accepted. Verify your size on our product dimensions in every product description.
- For any damages or productions errors there is a 14 day return policy following the date of delivery confirmation.
- Additional shipping costs as a result of entering incorrect shipping details will incur an additional shipping charge.
Any product shipped back to XXXDCD CLOTHING & PLATFORM as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs.
All customers should receive tracking details upon dispatch & are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to XXXDCD CLOTHING & PLATFORM. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, & the RTS Fee must be made payable through the original payment method.
Please contact: INFO@XXXDCD.COM | Mon - Fri 8AM-5PM PST
Shipping & Processing Time
- Shipping is via USPS Priority Mail for all domestic orders. We do not offer expedited shipping or combine shipping for multiple orders.
- We are not responsible for any damaged or lost in transit packages and are responsible for filing the claim with the shipping carriers. IF YOU HAVE ANY ISSUES PLEASE EMAIL US.
- We are not responsible for stolen packages marked delivered.
- Please allow 3-7 business days for shipping within the US once an order is fulfilled.
- ALL ORDERS THAT DO NOT SHIP SAME DAY/NEXT DAY WILL NOTE. PRE-ORDER. PRE-ORDERS NOTE SHIPPING TIME FRAME AND TYPICALLY SHIP WITHIN 7-14 BUSINESS DAYS UNLESS NOTED.
For International orders any customs taxes or import duties will be billed directly to customers once the parcel reaches its destination country.
DELIVERY
You will receive an email from INFO@XXXDCD.COM when your order has been confirmed. Purchased items will be shipped within 2-5 business days plus shipping time via USPS.
We are not Amazon so please be patient with our team. Most products will be shipped within 2 to 5 Business days unless noted in description. Please allow up to 3 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please contact us INFO@XXXDCD.COM
FOR ADDITIONAL QUESTIONS / COMMENTS / CONCERNS
EMAIL US AT: INFO@XXXDCD.COM
WE TAKE CARE OF OUR PEOPLE AND ARE ALWAYS HAPPY TO HELP!
THANK YOU FOR BEING A PART OF OUR COMMUNITY.